Terms and Conditions
Max Movers Dedicated Van
Max Movers has over 5 years of experience in supplying customers with vehicles and drivers throughout Europe.
1a, we assure our customers that we will deliver whatever fits in our vans and within the vehicle’s volume /weight allowance of 20m3/1000kg volumetrically (whichever the greater first).
1b, we strongly advise that you use Weighing Scales (Bathroom) as It is difficult to judge the weight of items, we stress that this is still your responsibility”
1c, we reserve the right to weight the Vehicle at the nearest registered weigh bridge from the collection point, the vehicle should not exceed 3500kg (Gross Vehicle Weight)
1d, if the vehicle exceeds 3500kg, any excess weight will have to be unloaded from the vehicle and these items/boxes will be dispatched at a late date at an extra cost of £197 plus Vat per cubic meter/60kg volumetrically and within 28 working days from collection date. In the event that the vehicle cannot be weighed and it is found that the vehicle is overloaded on route/delivery then the same rate will apply as £197 per cubic meter/60kg volumetrically.
1e, if you require the excess items delivering via our express service, please contact our Max Movers team.
1f, time charged for any vehicle travelling to the overloaded vehicle will be charged at £150 plus Vat (£75 plus Vat if pre booked 48 hours before). Unloading/trans shipping/re loading is at £40 plus Vat per hour per man (min of 2 hours). If the items remain in our storage, we will charge £3.50 per cubic meter charged per week.
1g, It is advised that customers prepare an inventory sheet for loading/unloading.
1h, All packing boxes used must be of industry strength, not more than 20kg per box.
1j, Our quotes are based on all items of furniture being empty as required by customs officials.
2a, our quote is based on one driver, ground floor to ground floor with reasonable access, additional charges will be incurred if any deviations are not stated at time of booking or 24 hours after a deposit being paid. (max 10m from vehicle location to entrance of the delivery address/doorstep)
2b, at no stage are we liable for any damages due to off-loading/re loading, transhipping or whilst in storage at the customers request or due to the vehicle(s) being overloaded.”
2c,We can't be held responsible for delays caused by circumstances outside of our control i.e. weather, major traffic delay, customer delays, accidents, customs checks etc. If this happens, we will contact/email you immediately and aim to collect/deliver at the earliest possible time.
2d, you will incur additional charges if the driver needs to pay for parking while loading / unloading or waiting.
2e, In the event of payment not being received if full 24 hours after collection we reserve the right to divert the delivery to a warehouse in Alicante or Bristol. Charges for unloading/loading/trans shipping will be charged at £40 plus Vat per hour. Storage will then be charged at £5 plus Vat per cubic meter per day payable cleared funds prior to re loading.
2f, in the event of our vehicles being searched by any Authorities we are not responsible for any damages done whilst the vehicle is searched by officers/animals. In the event of a search being carried out we will ask for an inspection stamp with date as proof of inspection.
3, the driver and any porters required to load and unload your items are not covered by any Insurance for accidental damages whilst loading to/from or on the vehicle.
4, our basic price is based on a standard 20m3/1000kg loading capacity van and an experienced driver.
4a, our driver will require a minimum of two adults at the collection/delivery with loading/unloading. (please note term 2a)
4b, all weighbridge fees are the responsibility of the customer, repeat weighing until the weight is correct again is the customers responsibility.
4c, waiting time: at pick-up/drop-off location, Standard times for loading/unloading your personal goods are 2 hours per vehicle booked. (ie 2 vehicles 4 hours etc) If you do not add extra hours on booking (£25/€30 per hour plus Vat per person) you will be charged £40/€47 per hour plus Vat per person and will be charged accordingly.
4d, If the customer or their representative fail to attend at the agreed time/date or refuses to load/unload the vehicle then after 30 minutes waiting as an emergency procedure the driver will commence load/unload one man handling items (max 25kg per single item) himself. This will incur an additional charge of £200 plus Vat per event.
4e, if you wish to delay your vehicle/s we reserve the right to charge £250 plus Vat per day/per vehicles whilst the vehicle/driver lay idle. (60 hours after the collection Spain/UK/Spain routes). This must be paid in full via transfer any time prior to delivery, cleared funds prior to unloading.
4f, should we have to wait overnight then our hotel/food expenses must also be covered by the customer. If any driver/porter is paid to assist with loading/unloading the vehicles, they must have a minimum of 1 capable adult per vehicle at collection/delivery to assist.
4g, all phone calls made/received in countries outside the EU to customers regarding their job will be charged at £1.00 per minute. It is customers responsibility to make sure our vans will have parking available at all the collection points and drops.
4h, Any parking permits and fines will have to be paid by the customer.
4i, we are not responsible for any paperwork/Taxes due by customs for the transportation of your goods. It is totally the customers responsibility to do this themselves, any delays due to incorrect paperwork then the same conditions as detailed above.
4j, we cannot be held responsible for customers emails sent from us not being received or in their spam/junk folder.
5a, if a job is cancelled on short notice (within 10 working days of arranged date/time) irrespective of a deposit received or not a 50% cancellation fee of the Invoice deposit value will be charged for admin time. Any refunds for jobs cancelled before the 10 working day collection will be refunded 7 working days after the initial collection date booked. Cancellations must be made via email and a reply sent back from us before the vehicle is confirmed as cancelled.
5b, In the even of a breakdown/delay of the booked vehicle we will do our best to arrange the same type of vehicle ASAP. However we cannot guarantee the same vehicle specification. If the backup vehicle once loaded to the booked maximum capacity and has items left over we will arrange the excess as a part load collection on the next available vehicle and will be delivered within 28 days.
6a, we operate 20 + vehicles; we also work alongside other companies to ensure the best possible service as we cannot always do the work ourselves. All sub contracted companies/drivers will work to our rule on the Terms and Conditions on this website and you will be covered under their Insurance company, some drivers may not be fluent in English.
7a, Payment terms are a 25% deposit to book the job then the balance paid in full no less than 24 hours prior to your delivery time. Failure to do so could delay your delivery and incur additional charges.
7c, In the event we cannot weigh our vehicle once we have loaded a full house move, we are not responsible for any fines due to being overweight on the van, any fines will need to be paid by the customer in cash/card prior to unloading.
7c, Your Max Mover Invoice payment must be received in full no later than 24 hours after your collection Invoice time. Once paid you must inform via email to firstname.lastname@example.org payment confirmation. This will avoid any delay to your scheduled delivery time. If payment not adhered to we reserve the right to charge £150 plus Vat for further administration.
8a, For International & Domestic Removals, we provide Total Loss cover which is limited Liability cover for both dedicated vans and part loads if your whole consignment is lost\damaged due to a major incident. Additional upgrades can be purchased to cover your goods further (see our Insurance Page) Please contact https://www.insure-your-move.com/ for Goods in Transit Insurance quotes.
8b, it is your responsibility to ensure all mattresses, sofas, items of furniture, white goods, pictures etc are wrapped prior to collection. We will forward you photos of how to prepare goods for transport. If you havent received the email two weeks prior to your collection date please contact us. TVs must be in the original box or one purchased from our website with the polystyrene or padded corners and the screens wrapped in the protection or bubble wrap.
8c, If goods are not correctly prepared for transport then this will affect the loading of the vehicle, therefore it is vital that items are wrapped accordingly and photos sent to email@example.com.
9a, we reserve the right to keep the customers goods whilst charging the relevant fees until payment in full.
9b, If we are instructed to deliver to a property that is not occupied by the customer when we arrive, we are not responsible for any of your items once our vehicles have left the property.
9c, If the balance is not paid within 1 week, we will sell the goods at auction to recover our costs.
9d, should we unload without payment the balance is due 24 hours after the initial delivery date. If the payment is not paid in full within this period then we will will charge for admin at £50 plus Vat per day until payment has been received in full.
9e, vehicles cancelled within 72 hours before collection date booked will be charged 75% of the value of the invoice.
10a, any negative or derogatory comments made online or verbally unless admitted by Max Movers or proven in a court of law may be deemed as harmful to our business reputation resulting in compensation being sought from the perpetrators.
10b, Prohibited and Restricted Goods, The following items must not be included in any shipment or storage consignment.
Imports/Exports are sometimes examined by Customs and there are heavy penalties for making false declarations. Prohibited and Restricted Goods include...Controlled drugs such as: Opium, Heroin, Cocaine, Cannabis, Amphetamines and lysergide. Firearms (including gas pistols, electric shock batons and similar weapons), Ammunition and explosives, Indecent or obscene video cassettes, films, books or other articles.
Flick knives, Counterfeit Currency, Contraband, ANY quantity of beers, wines, spirits, tobacco and cigarettes, unless you intend to be present at port to pay the necessary duties. Please check the following link https://www.gov.uk/duty-free-goods/banned-and-restricted-goods
10c, Due to global pandemic covid 19 we are not liable for any delays due to incidents beyond our control. All published prices shown or agreed in an email may be subject to further charges.
10d, BREXIT: The prices published on this website are based on 2020 rates. We have yet to receive all charges for additional paperwork required from the 1st Jan 2021. Therefore all fees charged will need to be paid by the customer in addition to the price of the initial removal cost even after the 1st of January 2021. Currently, the prices per consignment is between £300-£400. There may be an additional fee for our own administration in-house.
10e, should our vehicle be delayed due to the customer falsely disclaiming/submitting paperwork then the charge per hour for any delay will be £40 plus VAT payable prior to unloading.
10f, we are not a custom clearance agent and cannot be held responsible for any paperwork being incorrect or late whilst being presented to the custom clearance agents on your behalf.
10g, if our vehicles are at risk of being delayed due to incorrect paperwork we will pay the VAT/IVA/Duty and reclaim it back from the customer prior to delivery. We will forward evidence of the amount paid to the customer via an Invoice or Factura received from the customs clearance agent.
11, By accepting our quote, you agree to our Terms & Conditions.
Max Movers Part Loads(in addition)
1a, based on a ground floor, door to door service.(if above ground floor please advise)
1b, our vehicles must have good access to entrances to properties (5 metre max). and be able to be within distance of the vehicle whilst collecting/delivering, long distances will incur a min charge of £50 plus Vat.
1c, minimum of 2 cubic meters, general household items & boxes only, we allow 60kg/1 cubic meter volumetrically (whichever the greater first).
1d, if you exceed 1m3/60kg per cubic meter volumetrically (whichever the greater first). or the allowance booked then the excess weight will be worked out pro-rata at £197 per cubic metre 60kg volumetrically. Further charges will apply to collect any excess if sufficient volume/weight allowance isn't available on the vehicle on the initial collection. Price of £2.00 plus VAT per mile from the nearest depot and back to the nearest depot will be charged.
1e, collection/delivery dates are as when passing. We will advise you of this at least 24 hour’s notice before. Collection/deliveries are between the hours of 8am to 7pm (Specific collection/delivery dates will be subject to availability and will be charged accordingly, please ask for available dates and rates).
1f, One man collection/delivery so the driver will need assistance with larger items. (extra porters can be arranged (min 24 hours notice) for a minimum fee of £100 plus Vat.
1g, the customer is responsible for ensuring the items are export wrapped/prepared for international transport, (please request for photos of how we expect items to be prepared prior to our arrival)
1h, All furniture (ie Welsh Dressers, Chest of Drawers, Bedside Cabinets, TV Units etc) must be empty of goods.
2a, prior to our collection you are required to label each item and do an inventory using labels & Inventory sheets which will be emailed to you, if you don’t have access to a printer please write an a piece of A4 paper.
2b, any items not numbered/labelled or where an inventory has not been prepared will be charged at £1 per item to be numbered/labelled and £1 per item to inventory.
2c, any additional items to those declared on fixed price bookings will be charged at £5 per cubic foot.
2d, no single item to weigh more than 20kg and exceed 50x50x50cms, additional charges for items over 20kg will be £7 plus Vat per item up to 40kg, £20 plus Vat per item up to 100kg. The driver has the right to refuse lifting any items over 20kg even with help provided.
2e, the goods are insured for £25 per cubic meter total loss, upgrades are available on our Insurance page If you require additional insurance, please refer to a reputable Insurance company.
2f, we will not transport unwrapped unprepared items as these items could damage fellow customers goods. As a duty of care, we will blanket wrap at a charge of £7 per item, (Blankets will be retained by your driver upon delivery), export bubble/cardboard wrap at a charge of £11 per item.
2g, TVs that are not in a specific TV box are not covered by any insurance. You can purchase these boxes on our website https://www.max-movers.co.uk/removal-packing-boxes
2h, Washing Machines must have transport bolts fitted prior to our arrival.
3a, it is the customers responsibility to prove any electrical items are working on collection in front of the driver.
3b, for areas outside A to A (please see map on website) and within the M25 we reserve the right to administer additional charges.
4a, Due to global pandemic covid 19 we are not liable for any delays due to incidents beyond our control. All published prices shown or agreed in an email may be subject to further charges.
4b, BREXIT: The prices published on this website are based on 2020 rates. We have yet to receive all charges for additional paperwork required from the 1st Jan 2021. Therefore all fees charged will need to be paid by the customer in addition to the price of the initial removal cost even after the 1st of January 2021. Currently the prices per consignment is between £300-£400. There may be an additional fee for our own administration in house.
4c, should our vehicle be delayed due to the customer falsely disclaiming/submitting paperwork then the charge per hour for any delay will be £40 plus VAT payable prior to unloading.
5, by accepting our quote, you agree to our Terms & Conditions.